Returns Policy Info
In case of change of mind, we have 30 Day return policy which would be in the form of Store Credit with validity of 1 year. Exceptions do apply. Please see below for the Terms & Conditions for 30 Day Return Policy.
We strongly advise you to check the item thoroughly for any defects or faults at the time of purchase. Returns won’t be accepted for defects noticed once you have left the store.
Online 30 Day Return Policy
We always check the goods before dispatch. Although all efforts are made to avoid any errors, though rarely, mistakes can happen. We strongly advise you to thoroughly check the goods when you receive them and in a rare case where the goods you ordered are damaged, defective, incorrect or missing, we advise you to contact us immediately within 48 hours of receiving the goods. You can contact us via Facebook page or write to us at info@sturdysports.com.au and our friendly resolution staff will assist you. Returns won’t be accepted for defects, faults or missing items reported after 48hrs of receiving the goods.
For your Peace of Mind we do provide Returns for Change of Mind whether it is an Online or In store purchase. Please see below the terms & conditions for Returns.
If you would like to cancel your order after purchasing online and choosing it to be posted or pick up, store credit will be issued in all circumstances.
Terms & Conditions for Returns
- The item MUST be in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold).
- Any free stuff you have received from us with the gears MUST also be returned in new, unused and saleable condition
- Returns won’t be accepted if the item is an exclusion* (Please see below).
- A satisfactory proof of purchase MUST be provided at the time of return along with the item and any Free gifts or gears received. Please retain a copy of proof of purchase for your reference.
- The item MUST be returned back within 30 days of purchase. If the item is received after 30 days of purchase, unfortunately the return won't be accepted.
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Please either bring the item to the store or post it to:
Sturdy Sports
Shop 3, 535 Geelong Road
Brooklyn, Vic 3012